How We Work With You
Datatrade offers a range of service levels and services to suit the requirements of your organisation and its printers. We can build your solution when you want it, how you want and at the price you want it.
How we work with you
Ranging from standard break fix through to complete tailored solutions, we can service your requirements no matter the size of your organisation. Choose from standard services or challenge us to build your model as you want it, with what we call our "Blank Page" approach.
Break Fix, Standard Services - We offer a range of standard break fix services that are competitive and highly evolved to provide a very high standard of delivery.
Blank Page Approach - For those of our customers looking for something a little bit more or requiring a particular type of service that matches their business or operational requirements. We can create tailored services covering a wide range of additional solutions seperately or as part as the main offering. Examples of some that we have delivered in the past include:
- Customers Help Desk Scripting
- On-site Key user training
- Packaged device delivery fully commisioned and installed, asset tagging and QA.
- Weee compliant disposal
- Managed project delivery
- Bespoked cleaning kits, scripts and education
- Tailored response on individual printer or site basis from 24x7 to next working day,
- Flexible return to base maintenance plan for printers that require centralised management e.g. across Europe,
- Variable / Seasonal service level agreement depending on your workloads and business requirements,
- Create bespoke processes and procedures for supplying you with the right consumables for your mission critical printers, or indeed any printers should you so wish.
- Vouchers based services
- Full Workshop Repair facility
We have developed our in-house IT systems and procedures to allow us to tailor flexible maintenance agreements on an individual customer basis.
Because we track printers as individual assets, either by the serial number or your asset tag, we can provide individual cover on printers within your fleet. Therefore we can provide cost effective cover 24x7 for mission critical printers whilst leaving your office based printers on standard Monday to Friday eight hour response.
As part of our engagement process, each managed service customer will have a Statement of Works detailing their requirements and any special considerations.
And of course if you don’t see what you need here, then it doesn’t mean we can’t do it - we just haven’t done it yet. Would you like to challenge us?
Service
Repair: We demonstrate an extremely high level of technical expertise and service for a wide range of Printer Products. We can repair onsite or in our workshop. We can also select and help install printers for our customers.
Maintenance: Datatrade offer a flexible approach to maintenance and can tailor a contract to suit your needs.
Hardware: We can supply printers, printheads, print servers etc… For further information on finding the right printer please use our Hardware Selector or contact us using the details below.
Consumables: We can provide a large range of cost effective consumables for Thermal, Impact and Laser printers.
In addition to supplying these items, we will also work with you to ensure you are using the correct product for quality and cost effectiveness.
For further information please Ring +44(0)1604 66-66-06 or email us.
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