StatMan Web Portal
StatMan is Datatrade's own bespoke call logging and tracking environment. It links our engineers PDAs through the web to our back-end systems and your help desk, providing real time updates and status reports on individual calls.
StatMan features include
- automatically updating customer via email when calls have been closed
- automatically texting engineers with new call details
- real-time call management for the following touch points:
- call logged
- engineer allocated
- ETA set
- engineer arrived on site
- call closed
- personalised web portals to allow total transparency with our managed services customers
- real-time update from the engineers PDA back to our ERP system
- management reporting
- allows engineers to ’mine’ call history for every printer on maintenance
- integration with Microsoft Navision ERP software
- integration with Tokario TokOpen Document Management software
- integration with Microsoft Exchange e-mail server software
- built in exception handling and escalation management
Example Statman User Interface
Example Completed call detail
The following screen shows the details returned from the completed call including signed document.
