What We Think...
Satisfactory printer maintenance is not just a matter of responding to a breakdown within the terms of a SLA (Service Level Agreement.)
Our maintenance service aims to prevent breakdown, however this can encompass many approaches from providing basic training of the user’s staff, scheduled preventative maintenance, the provison of care packs and support from a tailored service from standard break fix up to and including a fully 24/7 support contract. In the event of breakdown our Service Engineers are in constant electronic contact with our operational HQ in Northampton, enabling our Customer Services team to keep the customer fully informed as to an Engineer’s likely arrival time. Engineers’ reports are signed off on the spot by the user and transmitted immediately to our central computer, thus ensuring the fast and accurate reporting both to our management and to the customer. A report on the operation of every printer is produced quarterly to a pre-agreed level of detail.
Basic training and education of your staff on how to get the most from their printers helps your equipment to last longer with fewer time-wasting repairs.
"I am impressed with the refreshing service from Datatrade. The company has a good network of engineers that are obviously well trained and supported by Head Office. Datatrade enhances its services by using technology effectively to improve efficiency and measure internal performance. Considering that Datatrade is large enough to service high profile customers with national coverage, it still retains the ability to offer a more ’personal service’ unlike much of the competition." - Jamie Neave 24by7 Assist, September 2007