Our maintenance service aims to prevent breakdown, both by basic training of the user’s staff and preventative maintenance, supported by service on anything up to a 24/7 basis. In the event of breakdown our Service Engineers are in constant electronic contact with our operational HQ in Northampton, enabling our Customer Services team to keep the customer fully informed as to an Engineer’s likely arrival time. Engineers’ reports are signed off on the spot by the user and transmitted immediately to our central computer, thus ensuring the fast and accurate reporting both to our management and to the customer. A report on the operation of every printer is produced quarterly to a pre-agreed level of detail.

Basic training of your staff on how to get the most from their printers helps your equipment to last longer with fewer time-wasting repairs.

Customer Testimonial - "I am impressed with the refreshing service from Datatrade. The company has a good network of engineers that are obviously well trained and supported by Head Office. Datatrade enhances its services by using technology effectively to improve efficiency and measure internal performance. Considering that Datatrade is large enough to service high profile customers with national coverage, it still retains the ability to offer a more ’personal service’ unlike much of the competition." - Jamie Neave 24by7 Assist, September 2007