How we work with you

We have developed our in-house IT systems and procedures to allow us to tailor flexible maintenance agreements on an individual customer basis.
Because we track printers as individual assets, either by the serial number or your asset tag, we can provide individual cover on printers within your fleet. Therefore we can provide cost effective cover 24x7 for mission critical printers whilst leaving your office based printers on standard Monday to Friday eight hour response.

As part of our engagement process, each managed service customer will have a Statement of Works detailing their requirements and any special considerations. We offer a wide range of services from which to build your maintenance contract including;

 Tailored response on individual printer or site basis from 24x7 to next working day.

 Full printer preparation, asset tagging, and QA through our workshop for deployment of new equipment

 Flexible return to base maintenance plan for printers that require centralised management e.g. across Europe.

 Variable / Seasonal service level agreement depending on your workloads and business requirements

 Create bespoke processes and procedures for supplying you with the right consumables for your mission critical printers, or indeed any printers should you so wish.

... And of course if you don’t see what you need here, then it doesn’t mean we can’t do it - we just haven’t done it yet.